It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase, or create an account on our web site, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database.
If you are unhappy with your purchase within 10 days of the date of delivery, you may return your product for a full refund or for credit toward another online purchase.
To make a return:
- Using our contact form send us your name, address, the approximate date your order was placed, the reason for requesting a return, and a daytime phone number where you can be contacted and we will send you a return authorization number and the address to which you can return your product.
- Place the item(s) you wish to return in the original packaging and return the item to us at the address provided.
- Since we cannot assume responsibility for lost or damaged packages, we recommend that you insure your package when sending it to us.
- Your return will be credited to the card used at the time of purchase. Original shipping and handling charges are nonrefundable except in the event that your original order was filled incorrectly.
Most orders are shipped via USPS on Fridays for delivery to the address that you have provided. Please allow 10 days for delivery.
Your privacy is important to us, we want you to understand our practices with regard to collecting and using your information and the steps we take to safeguard it. This statement applies to information that identifies a particular individual, such as name, postal address, e-mail address, credit card number, telephone number and any other data associated with an individual that may be used directly or indirectly to derive personal information.
Information We Collect
We may collect personal information (including name, address, telephone number, email address and, when necessary, credit card information) when you place an order or create an account at our website.
We may also collect some non-personal information about you. For instance, when you come to our site we may collect information about how you arrived at our site. This information may be used to track affiliate relationships to allow us to compensate our business partners for generating sales at this site.
Use of Data We Collect
We use your personal information to allow us to process and track your order and to efficiently provide the services you have requested. We may use your information to contact you about the status of an order provide information concerning product recalls or products you have purchased.
Information We Share with Others
In order to process your order we contract with other companies (credit card processors, shippers, website hosting companies) to provide certain services to fulfill orders, ship your product and host our website. In some instances, these contractors may have access to personal information but they are obligated by law to maintain confidentiality of such information and to use it only for purposes of providing the services we have requested.
It is our strict policy NOT to share your personal information with any third party (except as described above) for any reason. We reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law.